Pomelo Care for EmblemHealth

How it Works

1. Register to sign up
   Fill out a 1-minute form to confirm your eligibility.

2. Meet your care team
   Schedule your first appointment and download Pomelo’s app to start messaging with your care team right away. Our doctors, nurses, and specialists aren’t here to replace your in-person OB-GYN or midwife. We’re here to support you anytime between visits, at no cost to you.

3. Get 24/7 care and support
   Our care team takes the time to listen to you. We’re here for you and your baby day or night. Message your care team anytime or meet by phone or video.

Our approach

Support for you and your baby

We're here to answer your questions like "How do I control my diabetes during pregnancy?" or "Is my baby eating enough?" There’s no question too big or small.

A care team you can count on

Our doctors, nurses, and other specialists take the time to listen to you and support your goals.

Care anytime and anywhere

We're a doctor's office available 24/7 through your phone. Text, call, or video chat with your team day or night. No more waiting rooms!

Some of the many ways Pomelo supports families

• 24/7 availability via text, phone, or video
• One-on-one nutrition counseling
• Primary care & women’s health
• Help with breastfeeding & bottle feeding
• Personalized educational content
• Doula & labor support
• Group care with other new or expecting parents
• Treatment for postpartum depression or anxiety
• Pediatric care until baby’s first birthday
• Help finding in-person providers
• Support navigating insurance
• Support during and after NICU stays

Patient testimonials

5 star rating
"I’m not exaggerating when I say the Pomelo Care team got me through the hardest times of pregnancy, feeding my newborn, and postpartum in general. They educated me about what questions to ask my OB. And helped me push back when something didn’t feel right, from questioning my iron levels during pregnancy to making an informed decision about an early induction."

5 star rating
“There is not enough support for moms in the U.S., and Pomelo is helping fix that. I wish every new mom, or even second- or third-time mom, would have a group like this supporting them 24 hours a day.”

FAQ

Who is eligible?

EmblemHealth members who are pregnant or have a baby under 1 year old are eligible for this program.

What if I already have an OB-GYN or midwife?

Pomelo won’t replace your in-person provider, but is here to support your family between visits. Your Pomelo care team will work with your OB or midwife to ensure they are updated on the care you’re receiving from Pomelo. If you don't have an in-person OB or midwife already, Pomelo can help you find one that meets your needs.

How much will it cost?

EmblemHealth members receive these services through their health insurance so there is no out of pocket cost.

Is this program available in Spanish?

Yes, the Pomelo Care team includes a number of bilingual English/Spanish speakers. We are also able to support a number of other languages through a translation service. Contact us and let us know your language preferences.

Multispeciality care teams

Planning & Fertility

• Dietician
• Primary Care
• Nurse midwife

Pregnancy

• Mental health specialist
• Nurse care partner
• Doula

NICU Care & Support

• Lactation Consultant
• Doula
• Pediatrician Neonatologist

Postpartum & First Year

• Pediatrician Neonatologist
• Group Care
• Dietician

Dedicated, multi-specialty care teams

• 24/7 accessibility via text, phone or video
• 1:1 appointments and virtual group care
• Insurance navigation & care coordination
• Digital app & curated educational content
• Coordination with in-person providers
• End-to-end support

Meet a few members of our care team

Isabelle Von Kohorn

MD, PhD

• Neonatologist & Pediatrician
• Former Chief of Neonatology at Holy Cross Hospital in Silver Spring, MD

Amy MacDonald

CNM, MSN

• Certified Nurse Midwife
• Founded and led Duke Midwifery Service with specialization in high-risk pregnancy

Jaclyn Satchel

LCSW-S, PMH-C

• Licensed Clinical Social Worker
• Previously served as a therapist and supervisor for Spring Health, Wheel and independent practice

Kyra Hood

MPH, RD, LDN, CLC

• Registered Dietician & Lactation Counselor
• Previously worked for Tennessee WIC as Mobile Program Coordinator and Clinical Liaison

Elizabeth Kester

MSN, RN, NEA-BC

• Registered Nurse
• Former director of nursing, labor & delivery at Beth Israel Deaconess

Annelie Roding

MS, PA-C

• Physician Assistant
• Previously provided in-person and virtual primary care at Eden Health

Robyn Naroian

RN

• Registered Nurse
• Former Chief of Neonatology at Holy Cross Hospital in Silver Spring, MD