## Contact us

If you're interested in partnering with us to improve outcomes, or offering Pomelo as a benefit to your employees or members, we'd love to hear from you.

For candidates interested in joining our team to reinvent maternity and neonatal care, please apply directly to the open roles listed on our [Careers page.](/content/careers/index.html)

[hello@pomelocare.com](mailto:hello@pomelocare.com)

## How it Works

1. **Register to sign up**  
   Fill out a [1-minute form](https://app.pomelocare.com/en/login?ajs_event=link&ajs_prop_campaign=koch&ajs_prop_src=activation_email&ajs_aid=e6d807001213&utm_campaign=%5BCopy%5D+%5BFinal+internal+test%5D+Launch+Activation+Email&utm_content=Launch+Activation+Email&utm_medium=email_action&utm_source=customer.io) to see if you qualify to receive Pomelo’s services with your Care Pass.

2. **Download the Pomelo app**  
   Schedule your first appointment and download Pomelo’s app, where you can begin messaging with your care team immediately. We won’t replace your in-person OB or midwife, but we’re here to support you anytime between visits.

3. **Get 24/7 personalized care**  
   Receive a care plan designed just for you. From managing nausea, to treating hypertension, to supporting you with middle-of-the-night breastfeeding struggles, we cover it all!

[Register today](https://app.pomelocare.com/en/login?ajs_event=registertoday1&ajs_prop_src=fireflylanding)

## Our approach

### Dedicated care teams

Unlimited access to a team of doctors, midwives, nurses, dietitians, therapists, lactation experts, and more. Pomelo works alongside your in-person provider and Firefly care team to support your family between visits.

### Customized care plans

We work with you to create a care plan designed just for you. Your care partner will support you every step of the way, whether it’s meeting with our dietitian, joining a virtual group with other expecting parents, or getting 1:1 support for gestational diabetes.

### 24/7 availability at $0 cost

No more rushed appointments or waiting rooms. Meet and message with your care team anytime (including nights and weekends) via text, phone, or video. Pomelo is free to Firefly Health Plan members who receive a Care Pass for Pomelo Care.

### Some of the many ways Pomelo supports families

- 24/7 availability to answer questions via text, phone, or video
- 1:1 nutrition counseling
- Primary care & women’s health
- Help with breastfeeding & bottle feeding
- Personalized educational content
- Doula & labor support
- Group care with other new or expecting parents
- Treatment for postpartum depression or anxiety
- Pediatric care until baby’s first birthday
- Help finding in-person providers
- Support navigating insurance

### Patient testimonials

5 star rating  
"I’m not exaggerating when I say the Pomelo Care team got me through the hardest times of pregnancy, feeding my newborn, and postpartum in general. They educated me about what questions to ask my OB and to push back when something didn’t feel right - from questioning my iron levels during pregnancy to making an informed decision about an early induction that was suggested by my OB."

5 star rating  
“There is not enough support for moms in the US, and the Pomelo group is helping fix that void. I wish every new mom, or even second or third time mom, would have a group like this supporting them virtually 24 hours a day.”

## FAQ

### Who is eligible?

Firefly Health Plan members who are pregnant, trying to become pregnant, or had a baby within the last year are eligible to receive a Care Pass for Pomelo Care.

### What if I already have an OB-GYN or midwife?

Pomelo is designed to supplement the care you're getting from an OB-GYN or midwife, providing additional support between in-person appointments. If you don’t have an OB-GYN or midwife already, we’ll help you find one. If you already have one, we’ll work with your in-person and Firefly care team to make sure we’re collaborating to deliver you the best care possible.

### How much will it cost?

Pomelo has worked with Firefly to deliver services at no extra cost for Firefly Health Plan members.

## Multispeciality care teams

### Planning & Fertility
- Dietician
- Primary Care
- Nurse midwife

### Pregnancy
- Mental health specialist
- Nurse care partner
- Doula

### NICU Care & Support
- Lactation Consultant
- Doula
- Pediatrician Neonatologist

### Postpartum & First Year
- Pediatrician Neonatologist
- Group Care
- Dietician

Dedicated, multi-specialty care teams  
24/7 accessibility via text, phone or video  
1:1 appointments and virtual group care  
Insurance navigation & care coordination  
Digital app & curated educational content  
Coordination with in-person providers  
End-to-end support

## Meet a few members of our care team

### Isabelle Von Kohorn
**MD, PhD**  
- Neonatologist & Pediatrician  
- Former Chief of Neonatology at Holy Cross Hospital in Silver Spring, MD

### Amy MacDonald
**CNM, MSN**  
- Certified Nurse Midwife  
- Founded and led Duke Midwifery Service with specialization in high-risk pregnancy

### Jaclyn Satchel
**LCSW-S, PMH-C**  
- Licensed Clinical Social Worker  
- Previously served as a therapist and supervisor for Spring Health, Wheel and independent practice

### Kyra Hood
**MPH, RD, LDN, CLC**  
- Registered Dietician & Lactation Counselor  
- Previously worked for Tennessee WIC as Mobile Program Coordinator and Clinical Liaison

### Elizabeth Kester
**MSN, RN, NEA-BC**  
- Registered Nurse  
- Former director of nursing, labor & delivery at Beth Israel Deaconess

### Annelie Roding
**MS, PA-C**  
- Physician Assistant  
- Previously provided in-person and virtual primary care at Eden Health

### Robyn Naroian
**RN**  
- Registered Nurse  
- Former Chief of Neonatology at Holy Cross Hospital in Silver Spring, MD

## Partner with us